Getting Started with Ready Bot One

A Step-by-Step Guide


Ready Bot One is an AI assistant that can significantly enhance your Shopify store's customer support. This guide will walk you through the process of installing, configuring, and activating Ready Bot One, ensuring you're up and running in no time.

1. Installation


To begin, install Ready Bot One from the Shopify App Store:

  1. Visit https://apps.shopify.com/readybotone
  2. Click "Install" and select the plan that best suits your needs
  3. After installation, you'll be redirected to a welcome page



Congratulations! The app is now successfully installed.

2. Configuration

Basic Setup

  1. Navigate to the configuration page
  2. Add your store name
  3. Give your bot a name to make it more engaging
  4. If you're on the BASIC plan:
    • Add an "escalation email" to receive notifications when a customer requests human assistance
    • Choose whether to allow the AI assistant to handle order cancellations
    • If deactivated, the assistant will direct users to contact your support team

Advanced Options (BUSINESS Plan)

If you're on the BUSINESS plan, you'll have access to the "Integrations" tab, where you can connect the bot with your subscription and ticketing systems.

AI Training

To enhance your bot's capabilities beyond order tracking, cancellations, human escalation, and product recommendations:
  1. Go to the "AI Training" tab
  2. Upload a text file containing additional information you want the bot to handle

Recommended Format for AI Training:
  • Separate each piece of information with two blank lines
  • Use clear headings and concise explanations

Example:

**How do I make a purchase?**
To make a purchase on our site, follow these simple steps:
1. Browse our collection and select your desired item
2. Click on the product for more details
3. Choose your preferred size and color
4. Click "Add to Cart"
5. Continue shopping or proceed to checkout
6. At checkout, enter your shipping information and choose your payment method
7. Review and finalize your order
You will receive an email confirmation with your order details.


**How do I know if my order is confirmed?**
After placing your order, you will receive an email confirmation containing:
- Your order number
- Details of the products ordered
- Your shipping information
Please review this information carefully. If you don't receive a confirmation email within a few hours, contact our customer service team for assistance.

If you need help compiling this document, don't hesitate to contact our support team.

3. Activation

Once you've set up your bot's personality and knowledge base, it's time to activate it:
  1. Go to your store's theme settings
  2. Locate the Ready Bot One activation toggle
  3. Switch it on to activate your AI assistant



Congratulations! Your AI assistant is now managing the first line of customer support, allowing you to focus on other important aspects of your store.

Remember, you can always adjust your bot's settings and knowledge base as needed to ensure it provides the best possible support for your customers.

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