How Adding Chatbots to Your E-commerce Not Only Saves Money But Also Increases Sales
In the competitive world of e-commerce, businesses are constantly seeking ways to improve operational efficiency and customer experience. One solution that has gained popularity in recent years is the use of chatbots. These virtual assistants not only help optimize operations but can also significantly increase sales. In this article, we'll explore how adding a chatbot to your e-commerce can transform your business, based on a detailed analysis of operations and benefits. Expanding Beyond Business Hours Current Business Operations Most e-commerce businesses operate customer service with a dedicated team during business hours: Typical setup: 3 customer service agents Operating hours: 8 hours/day, Monday-Friday (40 hours/week) Individual capacity: 120 conversations per day Total daily capacity: 360 customer interactions Coverage: Only 23.8% of total week hours (40 out of 168 hours) The Power of 24/7 Availability This is where chatbots make a transformative difference: Full coverage: ...